Shipping Policy
At Vulcoo, we are dedicated to providing efficient and reliable shipping services to ensure your orders are delivered promptly. Our shipping policy outlines our handling times, shipping days, and other important details to guide you through the shipping process. The purpose of this policy is to fully inform you about our shipping practices and what you can expect when you place an order with us. By placing an order through our store, you accept the guidelines contained herein.
Order Cut-off Times
Orders placed before 2 PM (Mountain Time) will be processed on the same day. Orders placed after 2 PM will be processed on the next business day.
Do You Ship Internationally?
Yes, Vulcoo ships to over 150 countries, including the United States, Canada, Europe, Australia, and more. We offer free worldwide shipping, and all taxes and duties are covered by Vulcoo.
Delivery Time
Once you place an order, it takes us 1-3 business days to process it before shipment. Shipping times vary based on your location. Here are our estimated delivery times:
- United States: 5-9 business days
- Middle East: 5-9 business days
- Europe: 6-10 business days
- Canada & Australia: 6-11 business days
- Rest of the World: 8-15 business days
Please note that these delivery times are estimates and actual delivery can vary due to factors such as postal service delays, customs processing times, and weather conditions. We will keep you informed of any significant delays.
Where Do You Ship From?
Vulcoo has partnered with multiple warehouses worldwide to ensure efficient shipping. Orders are shipped from the warehouse closest to your delivery address where the item is available. If the item is not available in the nearest warehouse, it will be shipped from our main warehouse.
Late Deliveries
All orders are fully tracked. If your order is delayed or appears to be lost, please contact us at support@vulcoo.com. In the rare event that your order does not arrive within 2 months of the date of purchase, we guarantee to reship your order or provide a full refund.
Partial Shipments
If items in your order are available in different warehouses, they may be shipped separately. We will provide tracking information for each shipment. For any questions, please contact us at support@vulcoo.com.
Custom Fees
We cover all taxes and duties for international shipments. In rare cases, some countries may charge customs fees or import taxes. Vulcoo is not responsible for these additional fees. For more information, please contact your local customs office.
Change of Address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@vulcoo.com or call us at +1 307-216-5241.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return and Refund Policy.
Delivery for Holidays and Special Occasions
If you plan to give one of our items as a gift for a holiday or special occasion, we recommend ordering well in advance to ensure timely delivery. We cannot be held responsible for items that do not arrive before specified dates.
Contact Information
For any questions or suggestions, please contact us at:
Email: support@vulcoo.com